Refund policy
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, you may request a return authorization within 30 days of receipt. Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Please note: If your gift was purchased from a 3rd party retailer we are unable to accept your return. Your return authorization number (RA#) will expire 30 days after issuance. If you are the recipient but not the purchaser, please call us to assist with your return at 866-586-5095. Then please follow these easy steps.
Step 1 Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment. If your order is returned without an RA, there will be a $20 processing fee.
Step 2 Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.
Can I return edible, cosmetic or personal care items?
Due to the nature of these items (i.e. they cannot be resold,) edible and cosmetic favors and personal care products are non-returnable and non-refundable.
Do you charge restocking fees?
In order to receive a RA# for return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call us Mon-Fri 9AM - 6PM EST at 866-586-5095 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with UPS if needed.