Thank you for your interest in Baby Aspen gifts!

Baby Aspen elevates your store above the average baby gift wholesaler. Our upscale, gorgeously packaged - and affordably priced - gifts are beloved by parents and especially babies everywhere!

Rest assured, we're here to help. Call us weekdays during regular business hours, 9am – 6pm EST, toll-free at 1.800.659.0471 or, email us at mailto:BabyAspen@theaspenbrands.com

Many of our resellers find the following FAQ answers many of their questions.

How do I order a catalog?
Once you login to your account, you can order a catalog from our product list! Just look under “Sales and Marketing Materials”.

What is the MSRP?
Our manufacturer’s suggested retail price (MSRP) is 100% markup of your wholesale cost. For example, if your price for our product is $5.00, then our MSRP is $10.00.

Can I use Baby Aspen images and descriptions on my website?
We offer product descriptions and pictures to help you get products up and running faster. You can download a list of pictures and descriptions. Look under “Download Product Info” after you log into your account. (Please note: web design, logos and other proprietary marks and design are the sole property of Baby Aspen and its parent company and, as such, are reserved solely for the use of Baby Aspen, and are not included in the approved downloads.)

How do I get a price list?
Once you are a registered Baby Aspen customer, the price list is available for you to download on the home page after login. For security purposes, we do not give prices over the phone or via email.

How do I update my contact or credit card information?
After you log in, click on “Company Profile.” Here you can change your email, phone number, billing and shipping addresses as well as add and delete credit cards. You may need to hold down the Control key (Ctrl) when you click on “Update Credit Card”, “Add Credit Card” or “Delete Credit Card” if your popup blocker prevents you from seeing the pop up windows provided for entering your information.

How do I print an invoice?
To print an invoice for your accounting purposes, click “My Orders” under “Tools” on the home page after you log in. Click “Print Invoices” and enter either an order number or a date range.

How can I get my login information if I’ve lost it?
You created your login information at the time of registration, but we can help you rediscover it! Please call us Monday-Friday from 9am – 6pm EST at 800.659.0471. We will need to verify your information for security purposes.

Are Baby Aspen gifts safe for Baby?
Rest assured Baby Aspen wants to keep its tiniest customers safe! CPSIA Testing certificates for Baby Aspen are available upon request!

Do you drop ship? Is there a fee?
We drop ship to your US and Canadian customers. We use a “blind” drop ship process so your customers know only your name and your contact information. Our drop shipping service is quite unique! We only charge a baby-sized fee of $2.95 for orders under $20.00.

We also offer UPS Mail Innovations for orders less than 10 oz (option will only be given if order qualifies). The packages are delivered to a mailbox via USPS for a maximum cost of $6.50. This economy shipping method is a great option to save some money on shipping but should not be used for rush orders as delivery may take 5 to 8 business days.

We ship to Canada and offer a bulk ship option to reduce your Canadian customer's taxes and duties. Choose the “Prepaid Customs-$20.95” option as your shipping method and your customs and duties are prepaid, and your order will deliver straight to the shipping address! No further payment will be due upon delivery. Please note that these orders may be slightly delayed due to consolidation purposes. Please call Customer Relations at 770.613.0455 or 800.659.0471, M-F, 9am-6pm EST for details.

Do you ship outside the United States and Canada? Yes! We are able to ship almost worldwide! We will be happy to direct you to a list of freight forwarders, or you can ship directly when ordering case quantities with a $500 USD minimum. Please note, for orders shipping to destinations outside the US, Puerto Rico, US Virgin Islands and Canada, we charge 50% of product total at the time the order is placed. The remaining 50% of product total plus the shipping fee will be charged at the time of actual shipment. Additional charges, such as customs duties and taxes, are separate from this transaction, are not calculated during checkout, and are not collected by The Aspen Brands Company. We are not in a position to assist with or give advice on these additional charges. You will need to consult your local customs office/broker for more details.

Are there minimums?
For domestic and Canadian orders, we require NO MINIMUM ORDER! You read that right. Your customers can order just one Baby Aspen product and we will ship it right out (and if an item is sold as a set, you can order just one set). We just require a baby-sized drop ship fee of $2.95 for orders under $20.00.  For all other countries, we will be happy to direct you to a list of freight forwarders or you can ship directly when ordering case quantities with a $500 USD minimum.

How do I place an order with Baby Aspen?
Ordering is easy! Simply log in, place your order online and check out!

How will I know when my orders have shipped?
We'll email you with a UPS tracking number when your order ships from our warehouse. You can also log in to your Baby Aspen account to view any order's status.

What is the processing time for my order?
We ship FAST! Most non-personalized orders are shipped out in 1-3 business days. Personalized items can take a bit longer. See individual product descriptions for specific details on shipping times. Also, please be advised the Canadian Bulk (Prepaid Customs- $20.95) orders may take up to 3-5 business days to ship for consolidation purposes.

When can I expect my order?
The delivery calculator is processing + shipping = delivery time. Once determining processing time, please view the map of UPS transit times within the US for more accurate delivery times.

Can I rush my order?
Our processing time for most items is 1-3 business days, but we understand that some customers need items faster. We do our best to accommodate your requests, but rush shipping may not be available during heavy traffic periods. Please call us Monday-Friday 9am – 6pm EST at 800.659.0471 for details.

How can I find out if something is on back order?
When any item is low in our inventory, we send out emails to our customers who opt into the notification program. To opt in to the email notification program, click on the “Out of Stock Products” link in the left hand navigation bar and follow the instructions. There's also a section on our website listing all items on back order, as well as their availability dates.

How do I view and track my orders?
You can check your order status 24/7! While you’re logged in, click on “My Orders” and choose the date range that you would like to view. You can click on either the order number to see the order details, or the tracking number to see the delivery details. You also receive an Automatic Shipment Notification. Whenever an order is shipped out to your customer, you'll receive an email confirmation with a link to the online UPS tracking number.

Can I change an existing order?
We will try our best to make any necessary changes. Please call us Monday-Friday 9am – 6pm EST at 800.659.0471 as soon as you are aware of a change, so that we can work to make changes as quickly as possible without any additional charges. Once an order is in process, it cannot be altered.

Can I cancel an order?
If you need to cancel an order, we will try our best to accommodate your request. Please call us Monday-Friday 9am – 6pm EST at 800.659.0471 as soon as you are aware of the need to cancel, so that we can handle the request as soon possible without any additional charges. Once a personalized order is in process or a non-personalized has been assigned a tracking number, it cannot be canceled.

Do you offer personalized items?
We offer a wide range of personalized baby gifts for your special arrival! Check out our personalized category online. Please see individual product descriptions for details.


Shipping & returns

What shipper do you use?
We use UPS for Canadian standard, expedited and international shipments. We use FedEx for our Canadian bulk shipments.

Can I pick up my order at your warehouse?
Personal pickups or drop offs at our warehouse are not possible at this time.

How long will it take the order to reach my customer once shipped?
Here is a link to view the travel time of the package once it leaves our warehouse. Enter 30097 for the most up-to-date map for ground shipping times to your customer’s area: http://www.ups.com/maps/results

Can I ship to PO Boxes?
UPS does not ship to PO Boxes at this time.

Can I use my shipper number?
It is not possible to utilize multiple shipper numbers within our system, so we are only able to utilize our own shipper number at this time.

How do I get a shipping quote?
We are working diligently to provide you with a new, streamlined shipping quote function on the website! Until it’s in place, shipping quotes are available at UPS.com, by clicking shipping/calculate time & cost and entering the weight and destination of your package. You can locate this information in the product data file. Use zip code 30097. Be sure to take case volume into consideration so you will know how many boxes will be shipped. If you have any questions, please call us at 1.800.659.0471 and we will be happy to help walk you through the process.

What is your return policy?
You can return most anything, except personalized items, within 30 days – for any reason! We want you to be absolutely delighted with your purchases, but we understand that sometimes returns and exchanges are necessary. So, if for some reason you are not completely satisfied, we offer the following easy return policy: First, please request a Return Authorization Number (RA#) within 30 days of receipt of shipment by clicking “My Orders” and “Refund or Replace” after you login at www.babyaspen.com. Please specify whether it’s a refund or replacement, the reason for same, and also cancel any unneeded/unreturned items from the order and the amount if it is a refund. Your request will be reviewed within 24 hours.

Have your customer complete the following steps to return their package:

Step 1
Enter the RAN in the space provided on the return label, which is part of the packing slip received with the shipment.

Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return that are not in resale condition. PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. Non-returnable items returned to us will not be shipped back to the sender, nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method, as we cannot be responsible for damaged or lost return packages.

Step 3
After we receive your package and inspect the items, you will receive an email confirming the credit total that has been issued. Credit should appear on your card in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

PLEASE NOTE: Non-Baby Aspen merchandise erroneously shipped to us will not be returned or reshipped. If we are picking up a package, you are responsible for directing UPS to the correct package.

Items that cannot be returned or exchanged:
* Personalized
* Personal care items

Contact Us
Any questions? Just call M-F 9am - 6pm @ 800.659.0471, or email us at BabyAspen@theaspenbrands.com or jot down your question (or comment) click here.

Rest assured we'll get back to you within 24 business hours Monday through Friday! Thank you for visiting Baby Aspen. We look forward to contributing to your online success! Please click here to see our entire collection of favors!